FAQ

Since this is a private tour, masks are not required when the top is down. Maui currently has no mask requirements when outdoors. Our vehicles are cleaned and sanitized nightly and hand sanitizer and disposable masks are available in each vehicle. (Subject to change prior to date of travel)

We offer a full refund up until two weeks prior to your tour. Any tours canceled within the final two weeks prior to your tour, will incur a $50 cancellation fee (plus booking fees) per booked Jeep. (This covers the Waianapanapa State Park voucher, which gets you into the black sand beach and which is non-refundable, as well any administration fees involved with cancellation.) Any tours canceled within the final 72 hours prior to the start of your tour will not receive a refund.

 
If you need to cancel or change your booking, please put the request in writing by emailing us at admin@hoalohajeeps.com.

The Pipiwai Trail is part of Haleakala National Park, and there are only four tour companies on Maui allotted permits to enter. At present, Holo Holo Maui Tours is the only company we know of offering a hiking tour of the Pipiwai Trail, called Bamboo Forest Trek. (Tell them Hoaloha sent you!) However, it does not include a tour of many of the other stops along the Road to Hana. https://holoholomauitours.com/private-hana-tours/#bamboo-forest-trek

 

That said, the trail usually takes anywhere from an hour and a half to two to complete. We have more than enough fun and beauty to fill that time along the road, and other adventures that you won’t get with anyone else! Your guide can show you where the trail is along the Road to Hana, and you can always decide if you’d like to go back and make that part of another day on your own.

Unfortunately, they will not allow commercial vehicles to drop off guests in front of the park and let them walk in, even if they have their own National Park passes.

Our tours are completely private, it will be just your party and your driver!

We require a minimum of two paid seats per Jeep. If you’re traveling alone, you will have to book for two people. Check out the Facebook page Maui for the Solo Traveler to see if you can find a buddy to go with! (You don’t have to do the FB page thing)

We recommend you bring swimwear, towels, rain jacket, long sleeve shirt, sandals, hat, sunscreen, bug repellent, and sunglasses. We provide bottled ice water, juice, and a cooler. Feel free to bring whatever food/drink you may need with you as well. Lunch and snacks can be purchased at several roadside stands–and we can recommend good places. Bring cash as many of these places have no internet.

All Hana adventures begin at 7 am. This early start time allows us to get ahead of the crowds and you can enjoy the popular locations with as few people as possible. If 7 am is too early for you, we can pick you up at a time that works best for you (no later than 9 am). The West Maui Mountain adventure also begins at 7 am. The Mauna to Mauna adventure begins at 10 am.

They start at your hotel, vacation rental, or cruise ship port. We can pick you up and drop you off wherever you need, as well.

Yes! We can meet you between 8-8:30 am for cruise ship pickups. Just let us know that’s where you’re coming from when you book!

For legality reasons, we do not provide car seats or boosters. However, you are more than welcome to bring your own!

For those who are prone to motion sickness, we recommend taking your preventative measures, like Dramamine, the night before. We also provide additional resources like, ginger candies, acupressure bands, ginger ale, and a locally-made drink called Hana Tonic!

We provide a cooler in the Jeep with ice, water, Hawaiian juices and ginger ale. Lunch is not included, but, in order to support the local vendors of Hana, your driver will recommend the best places to eat and take you where you would like to go!

The circle and reverse routes both go all the way around the coast of Haleakala. The circle route travels clockwise and the reverse route travels counterclockwise.

 

We recommend the reverse route. It allows you to go the opposite direction as most tourists so you get to see everything with far fewer crowds! However, you will likely miss Aunt Sandy’s banana bread, and the Hana Lava Tube because they close before you can get there. If these stops are make or break for you, we recommend the circle route.

Your driver will reach out to you the night before your tour to introduce themselves, confirm pick up, and discuss any special requests!

Tipping is entirely dependent on the level of service you feel you received from your driver by the end of the tour. As is typical for the service industry, 15 to 20 percent is always appreciated, though never expected.

Your safety always comes first! If the weather is unsafe for travel, we will do our best to reschedule you, and if that’s not possible, you will get a full refund. However, it is still the rainforest and we do go out in the rain! Only if there are flash flood warnings or our driver’s feel unsafe, do we cancel or try to reschedule for a later date.